JFK New Terminal One seeks customer experience training partner
The New Terminal One, which is being constructed in partnership with the Port Authority of New York & New Jersey as part of the agency’s $19 billion redevelopment of JFK…
The New Terminal One, which is being constructed in partnership with the Port Authority of New York & New Jersey as part of the agency’s $19 billion redevelopment of JFK Airport, is seeking qualified providers to create a training programme for front-line employees, with a focus on providing exceptional service to all passengers who pass through the terminal’s doors.
Local, minority, women, and service-disabled veteran-owned business enterprises are strongly encouraged to participate in the RFQ. It is the goal of The New Terminal One to utilise qualified firms that are committed to local workforce diversity and has demonstrated a history of hiring, training, developing, promoting and retaining minority and women employees. The New Terminal One is aligned with the Port Authority’s goal of 30% for minority and women-owned business enterprise participation across all elements of the JFK Redevelopment.
Scheduled to open in 2026, the all-international New Terminal One will be a state-of-the-art gateway to the New York metropolitan area and the United States. The project’s Phase A comprises expansive and light-filled departures and arrivals halls and an initial 14 gates. At full completion in 2030, the New Terminal One will be the largest terminal at JFK Airport, anchoring the south side of the busiest US airport for international traffic.
The New Terminal One is seeking a provider that will develop an instructor-led training program covering all aspects of the customer experience at The New Terminal One, including wayfinding assistance, the use of digital tools that enhance customer service, and training on how to help customers who require additional assistance. Participants in the RFQ must submit plans on their ability to achieve The New Terminal One’s participation goals of 30% for minority and women-owned business enterprises and 10% for local business enterprises.
Contact procurement@onejfk.com for further information.
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