JAL and NEC test AI baggage analysis solution
December 3, 2024
Japan Airlines (JAL) and NEC Corporation have tested a pioneering AI-based “Baggage Counting Solution” to enhance boarding efficiency and minimise flight delays caused by excess carry-on baggage.
This innovative technology, a global first, leverages artificial intelligence to automatically analyse the quantity and type of carry-on luggage at boarding gates, aiming to streamline boarding and improve punctuality.
The trial, conducted from April to September 2024 at Haneda Airport’s Terminal 1, focused on evaluating the system’s accuracy and effectiveness.
Cameras installed at boarding gates captured footage of passengers, which was analysed in real-time by AI. The system categorised baggage and estimated the space required in overhead bins.
Alerts were triggered when projected storage needs exceeded a preset capacity threshold.
Excess carry-on luggage can cause aisle congestion, longer boarding times, and last-minute baggage transfers to cargo holds, all of which contribute to flight delays.
This solution aims to mitigate these challenges by providing actionable data and timely alerts to airport staff, ensuring smoother boarding and better on-time performance.
Based on the trial’s success, JAL is exploring the integration of this solution into its operations. The initiative underscores JAL’s commitment to leveraging digital technology for enhancing passenger experience and operational efficiency.
NEC’s BluStellar platform, which supports digital transformation initiatives, played a pivotal role in the development and execution of this trial.
