Customer experience Introducing Embraer’s Customer Happiness Officer Video Introducing Embraer’s Customer Happiness Officer Customer experience July 26, 2018 Blend offline and real world interactions to create meaningful connections in the digital age Opinions Blend offline and real world interactions to create meaningful connections in the digital age Customer experience July 2, 2018 The psychology of good passenger experience – and increased revenue Video The psychology of good passenger experience – and increased revenue Airlines May 22, 2018 Airlines ‘phasing out seatback in-flight entertainment screens’ News Airlines ‘phasing out seatback in-flight entertainment screens’ American Airlines January 3, 2018 Cathay Pacific Group to roll out inflight Wi-Fi across its wide-body fleet from mid-2018 News Cathay Pacific Group to roll out inflight Wi-Fi across its wide-body fleet from mid-2018 Airbus 350 November 16, 2017 First steps with AI herald disruptive time for airlines News First steps with AI herald disruptive time for airlines A1 August 2, 2017 Aviation customer experience nosedives News Aviation customer experience nosedives Airlines July 26, 2017 Boeing and Dassault Systèmes sign record deal, expanding partnership to include 3DEXPERIENCE platform News Boeing and Dassault Systèmes sign record deal, expanding partnership to include 3DEXPERIENCE platform 3D design July 25, 2017 Air-traffic reform bill targets airline policies on bumping passengers News Air-traffic reform bill targets airline policies on bumping passengers Airlnes June 22, 2017 Analyst: Airlines have become business aviation’s best marketer News Analyst: Airlines have become business aviation’s best marketer Airlines June 16, 2017 British Airways technology chaos ‘will cost £80 million’ News British Airways technology chaos ‘will cost £80 million’ BA June 15, 2017 Despite inflammatory incidents, research says airline customer satisfaction is on the up News Despite inflammatory incidents, research says airline customer satisfaction is on the up Airlines May 11, 2017 SITA: Mishandled bags hit a record low News SITA: Mishandled bags hit a record low Airlines May 8, 2017 US airlines threatened with new laws to improve passenger service News US airlines threatened with new laws to improve passenger service Customer experience May 3, 2017 Bill could prohibit US airlines from bumping ticketed passengers News Bill could prohibit US airlines from bumping ticketed passengers Airlines April 26, 2017
