Lufthansa working on WiFi as third Allegris aircraft arrives in Munich
Lufthansa has welcomed its third Allegris-equipped aircraft to its home base of Munich, with CEO Jens Ritter acknowledging there is “still some room for improvement” with the FlyNet WiFi aboard the first two units in service.
Describing the arrival of the third Allegris aircraft as “a good opportunity to evaluate how [Lufthansa’s] new cabin product is doing,” Ritter described the feedback so far as “overwhelmingly positive,” with Lufthansa Allegris introduced two months ago on routes to Vancouver and Toronto. More than 160 flights have been conducted so far, carrying over 38,000 guests.
However, despite more than 90% of customers being “delighted,” the FlyNet-enabled WiFi has “not always been stable on both aircraft”. Noting that Lufthansa has been taking proactive steps to stabilise the service – including having released a bug fix for FlyNet just this week – “it does take a while for everyone to be as swift with a new product as before,” continued Ritter.
Alongisde offering ‘fly alongs’ (product experts to help if questions arise) via chat messaging, Lufthansa has also established a ‘fast response’ team to accompany every crew to their briefing and debrief. “There might be unpredictable things, but of course, we want to get rid of them as quickly as possible,” Ritter concluded.
The roll-out of the Allegris experience across Lufthansa’s fleet (including new-build and retrofit options) commenced on its newly-delivered A350s. By 2025, a total of €2.5 billion will have been invested into the Allegris product.
