Etihad rolls out Skypad tech

Etihad Airways, the national carrier of the UAE, has introduced a new digital tool called Skypad, designed to improve the inflight experience for passengers.

Created by Etihad’s digital transformation and innovation team, Skypad is expected to change how the airline delivers personalised service.

The system has been rolled out to cabin crew in premium cabins, who are now equipped with tablets running the Skypad app alongside other tools.

These devices allow crew members to access live flight information, enabling them to anticipate and respond to passenger needs more efficiently, enhancing the overall travel experience.

“At Etihad, we’re committed to embracing technology that enhances our guests’ journey,” said Turky Alhammadi, director of product development and hospitality at Etihad Airways. “Skypad embodies our dedication to excellence, blending innovation with our world-renowned hospitality.”

“The introduction of Skypad marks a new chapter in our service evolution,” Alhammadi added. “We’re continuously working on new functionalities to make this tool even more effective, always with the goal of providing an unparalleled guest experience.”

Skypad’s Meal Order Taking feature allows cabin crew to take and complete orders with minimal steps, ensuring a smoother dining experience for passengers.

The system’s real-time inventory tracking enables precise management of onboard resources, reducing waste and improving sustainability efforts.