Louise is a digital transformation leader specialising in customer facing technology platforms within complex, high volume operational environments. Her expertise spans technology enabled passenger experience transformation, Martech strategy, Salesforce platform leadership, data driven product delivery, and agile operating models. Louise is recognised for leading large, multidisciplinary teams to deliver scalable digital solutions across multiple operational domains, while driving organisational change and strong stakeholder engagement. She is a committed advocate for inclusive leadership, embedding diversity and inclusion principles into technology, product, and organisational transformation initiatives.

Session: Keynote: Transforming the passenger experience through technology.
Location: Theatre 1, Hall 3
Day & Time: Wednesday 22nd July 2026, 14:00-14:15